Guest Services | Hotel Emperador Madrid, Spain

Enjoy exceptional amenities and guest services designed for your comfort and convenience at the Emperador Hotel in Madrid.

Our professionally trained guest services team is ready to ensure that your vacation to Madrid and the Hotel Emperador Madrid exceeds your expectations.

The Hotel Emperador Madrid is one of the few hotels in the city with an exclusive rooftop pool. Bask in the Spanish sun and take a dive in the refreshing water of our spectacular rooftop swimming pool, overlooking the vibrant and classy city skyline of Madrid, Spain from the relaxed ambience at the Emperador Hotel.

The seasonal outdoor swimming pool features spectacular views of Madrid, including the Royal Palace and Almudena Cathedral. Enjoy new chill-out areas and a delicious Snack Bar menu and Buffet near the pool during summer months.

Hotel Emperador Madrid is an excellent choice for your next business meeting, wedding, or other special event, with 10 meeting and banquet rooms offering a variety of function rooms. The Emperador hotel Madrid has been “the set” for many movies thanks to its superb location in downtown Madrid, Spain. Our glamorous full size rooftop swimming pool at the Emperador Hotel Madrid offers an exclusive ambience for special occasions, amongst other, the perfect staging for a unique, distinctive and elegant event or wedding festivity.

The Business Center at the Emperador Hotel Madrid offers modern business amenities with all you need while away from your office and is equipped with the latest technology featuring sophisticated business amenities.

Visit our renowned Concierge Desk for dinner or show reservations. Whether you need help with babysitting, transportation services, hotel private cars, or information about shopping, Madrid restaurants, or sightseeing, we are at your service at Hotel Emperador Madrid.

Other guest amenities include same-day laundry and dry-cleaning services, and on-site private parking and Valet parking service is available for your comfort and privacy. Relax in the Sauna, open from 10am to 8pm, and keep up with your workout routine in our modern fitness center, open from 8am to 9pm.

For your safety and security, the Emperador Hotel in Madrid is equipped with the latest safety technology like:

Sprinklers
Smoke detectors
Fire extinguishers
Emergency lighting
Pressurized evacuation stairways
An evacuation plan

Visual alarms in all areas
Audible alarms
Emergency info in rooms
Alarms linked to the fire station
Emergency exits
Auto recall elevators

Other safety amenities include:

disabled access rooms
24-hour security service
self-closing doors
patrolled parking
security cameras

recorded surveillance
monitored surveillance
view ports
back-up generators
staff trained in first aid and medical emergency service