Personalised services and attention
Your comfort is our priority
At Hotel Emperador, professionalism and quality define every detail of your stay. Our team is committed to offering a friendly and personalised service, meeting the needs of each guest, whether they are here for business or pleasure.
We strive to exceed your expectations on every visit.
Guest Experiencie
At our hotel, the Guest Experience service is designed to offer an unforgettable stay, taking care of every detail before, during and after your visit. Our team will personalise your experience, anticipate your needs and ensure every moment is special. From the welcome to the follow-up after your departure, we work to make you feel at home, with a friendly, exclusive and memorable service.
You can request airport shuttle, dinner reservations at the hotel or any other service you wish to have arranged before arriving at the hotel.
Please contact the department via email: guestexperience@emperadorhotel.com.
Gym and hair salon
Well-being and personal care during your stay.
Even if you are away from home, at the Hotel Emperador you can continue to take care of yourself. We have a gym with cardio machines, ideal for keeping up your exercise routine.
Also, our hairdressing service is available (prior appointment) to help you revamp your look or get ready for a special occasion or business meeting.
Please contact our Guest Experience service to make your reservation: guestexperience@emperadorhotel.com.
Terrace and swimming pool
Touch the skies of Madrid.
Our terrace is one of the city’s most popular spaces. With more than 1,200 m², it has been visited by celebrities and actors throughout its history.
Enjoy the largest rooftop pool in the centre of Madrid, with spectacular views of the Royal Palace, the Almudena Cathedral and Gran Vía from May to September.
All year long, you can savour our gastronomic offer in the terrace bar-restaurant, and enjoy our signature cocktails in a unique setting.
Events in Madrid
Your event in the city centre.
Are you organising a presentation, press conference, training or incentive trip? At the Hotel Emperador we offer you versatile spaces and a professional team that will help you plan every detail.
Organising an event in the heart of Gran Vía was never so easy.
The perfect wedding
Celebrate your big day in a unique venue.
Trust our team of wedding specialists to turn the most special day of your life into a reality..
You can celebrate your wedding on our spectacular terrace or in event rooms with capacity for up to 250 guests.
We take care of every detail so that all you have to worry about is saying: I do.
Free WiFi
Hotel Emperador has free Wi-Fi connection throughout the hotel.
