Hotel Emperador

Health and hygiene protocols

Hotel Emperador

Protocols in our facilities

  • All facilities are disinfected daily
  • You will find certified hand sanitiser dispensers throughout our establishments; their use is compulsory
  • Protective screens in customer service areas
  • The lifts can only be used by one person at a time or at most by 2 people who share the same room
  • Room keys will be disinfected before handing them over
  • Online check-in
  • Towels and bed linen are washed at high temperature
  • Sanitiser, gloves and masks available to all guests
  • Remote controls are wrapped in plastic that will be changed regularly
  • Open or foot-operated waste bins lined with a bag
  • Vent filters are cleaned regularly
  • Rooms will not be occupied for 24 hours after their last occupant has departed
Hotel Emperador

Protocols for Pools

  • Disinfect hammocks after every use
  • Hammocks must be 1.5 metres apart
Hotel Emperador

Protocols for guests

  • They will find hand sanitiser in the common areas
  • Insofar as possible, payments should be done by credit card
  • POS systems will be disinfected regularly
  • Guest’s shoes and luggage will be disinfected at the hotel entrance
  • Temperature checks at the entrance to our facilities
Hotel Emperador

Protocols for our employees

  • All members of staff know the new health and safety measures
  • Our staff will wear gloves and masks at all times
  • The staff will have their temperature taken daily
  • Staff uniforms are washed and disinfected daily
  • Co-workers must stay at least 1.5 metres apart
  • Daily control of the state of health of all employees
  • Reception staff will disinfect the counter every time they finish attending a client
Hotel Emperador

Catering protocols

  • Breakfast will be offered via Room Service
  • We have adapted our protocols governing food reception, storage, preparation and presentation.
  • Limited entrance and separation between tables to guarantee safety distance between guests, and the direction of entry, exit and circulation is duly indicated to avoid crowding.
  • Hand sanitiser available at the entrance to restaurants, and guests must wear masks until reaching their assigned table.
  • The hotel staff has been provided with adequate means of protection and will wear masks at all times.

Subscribe to our newsletter