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Health and hygiene protocols
Protocols in our facilities
- All facilities are disinfected daily
- You will find certified hand sanitiser dispensers throughout our establishments; their use is compulsory
- Protective screens in customer service areas
- The lifts can only be used by one person at a time or at most by 2 people who share the same room
- Room keys will be disinfected before handing them over
- Online check-in
- Towels and bed linen are washed at high temperature
- Sanitiser, gloves and masks available to all guests
- Remote controls are wrapped in plastic that will be changed regularly
- Open or foot-operated waste bins lined with a bag
- Vent filters are cleaned regularly
- Rooms will not be occupied for 24 hours after their last occupant has departed
Protocols for Pools
- Disinfect hammocks after every use
- Hammocks must be 1.5 metres apart
Protocols for guests
- They will find hand sanitiser in the common areas
- Insofar as possible, payments should be done by credit card
- POS systems will be disinfected regularly
- Guest’s shoes and luggage will be disinfected at the hotel entrance
- Temperature checks at the entrance to our facilities
Protocols for our employees
- All members of staff know the new health and safety measures
- Our staff will wear gloves and masks at all times
- The staff will have their temperature taken daily
- Staff uniforms are washed and disinfected daily
- Co-workers must stay at least 1.5 metres apart
- Daily control of the state of health of all employees
- Reception staff will disinfect the counter every time they finish attending a client
Catering protocols
- We have adapted our protocols governing food reception, storage, preparation and presentation.
- Limited entrance and separation between tables to guarantee safety distance between guests, and the direction of entry, exit and circulation is duly indicated to avoid crowding.
- Hand sanitiser available at the entrance to restaurants, and guests must wear masks until reaching their assigned table.
- The hotel staff has been provided with adequate means of protection and will wear masks at all times.